If you have made a reservation with us, it is important that you know this information about our payment process in detail.
The first thing you have to do is locate your Mexcovery ticket number, this number begins with MX or XM, and is found in the title of the confirmation email you received when booking. Please keep your ticket number at all times after you have located it.
If your payment is made via interbank transfer, you must specify your Mexcovery ticket number in your payment reference, download the receipt from your online banking and send it immediately via whatsapp to 55 7476 3971 or email to payments@mexcovery.com.
If your payment is made in cash at a Bank, Oxxo, 7 Eleven or any other convenience store, you must take a fully legible photograph of your payment receipt and send it immediately via whatsapp to 55 7476 3971 or email to payments@mexcovery.com. In the subject of the email, you must indicate your Mexcovery ticket number to be able to locate your reservation.
If your payment is made through Paypal or Clip, you must specify your Mexcovery ticket number in your payment reference. Your payment must be in MXN (Mexican Pesos), if you make it in USD or any other currency other than MXN, the amount we will receive in MXN may vary according to the Paypal / Clip exchange rate at the time of payment. After making your payment, you must download the receipt from your Paypal / Clip account and send it via whatsapp to 55 7476 3971 or email to payments@mexcovery.com, this must be done immediately.
If your payment is via credit or debit card by calling through our call centre, it is not necessary to send a proof of payment once the charge has been made.
We suggest not to wait until the last minute to make the payment of your reservation, 95% of our travelers wait until the last moment to generate their payment, this causes saturated lines and service channels during deadlines.
Paying for your reservation 2-3 days before the deadline will be much easier. If you still want to wait until the last minute to generate your payment, we ask that you be patient, rest assured that we will assist you, but it could take longer than normal.
It is extremely important to follow the given instructions in order to apply the payment to your reservation correctly.
If you do not have your Mexcovery ticket number you will not be able to make your payment, remember that your ticket number will always be in the title of the email confirmation you received.
Once you have it, you can submit your receipt according to the instructions above.
If the payment does not have the corresponding reference or is not sent on the same day it is generated, it will not be able to be registered on your reservation.
If you send your payment outside of our business hours, it will be recorded on the next work shift. Once the payment is registered, the system will automatically confirm it and send it to your email. If you have already received a payment confirmation by email, it is no longer necessary to confirm your payment at any of our other contact channels.
IMPORTANT: Once the month is closed, we will not be able to record any payments that have not been sent according to these instructions, nor will refunds be applied. If this happens, an accounting process must be started to track your payment, which has an administrative cost. To start this process, you must send an email to payments@mexcovery.com
We appreciate your cooperation and wish you an excellent trip.